Whilst at the Ford Go Further event in Amsterdam I was delighted to accept, from Andy Barratt, the Chairmans award on behalf of the Team at Hodson Ford for outstanding customer experience and performance as well as achieving our vehicle share and parts objectives. Great team, great business! Thank you our loyal customers it is all down to you. My sincere thanks Tony Jackson Dealer Principal
Motability customers in Staffordshire can be sure of receiving award-winning customer service when they visit local dealer Hodson Ford, who have won a regional award for their work with the Motability Car Scheme. The accolade is part of a programme of awards run by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.
Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:
“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Hodson Ford. Many congratulations to them on their award.”
Celebrating their Motability Dealer Award win, Tony Jackson from Hodson Ford, said:
“All of us at Hodson Ford] are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.
For more information about the Motability Scheme and to find your local dealer, visit www.motability.co.uk or call 0800 953 7000.
For more information on Hodson Ford please call 01785 712244 or visit www.hodsonford.co.uk
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Further to a previous communication on Friday (28/09/18), this is to provide you with an
As you will be aware, yesterday there was extensive coverage on the BBC relating to EcoBoost engines, both the 1.0L and the 1.6L. It is important to clarify that the issues affecting each engine are different and unrelated.
— 1.0L EcoBoost. Some owners (of 4-7 year-old vehicles) have experienced engine failure.
Ford has already made substantial goodwill contributions towards the cost of repairs, but not 100% in every case. Now, having listened to these customers, Ford have announced a new policy to pay 100% of the cost of a repair to 1.0L EcoBoost engines, if completed at a Ford dealer. See update below.
— 1.6L EcoBoost. This is an unrelated matter as the design of the engines differ completely.
Ford announced a safety recall (17S09) on affected vehicles with 1.6L EcoBoost engines earlier this year. As the earlier communication didn’t cover this issue, further clarification is provided below.
Update on 1.0L EcoBoost
The previous communication explained how new, current and existing cases will now be handled. As anticipated, the dedicated inbox at the CRC (email@example.com) has received a lot of e-mails from customers. The dedicated team is now busy responding appropriately.
Most of the e-mails (c75%) are unaffected customers just seeking clarification and reassurance.
— New & Current Cases: These are being handled through Warranty Prior Approval. The
WPA team will provide Dealers with goodwill approval, and guidance on process and terms of
payment (including the requirement to gain customer’s agreement to the terms).
Statement on 1.6L EcoBoost
Earlier this year, Ford initiated a voluntary safety recall (17S09) on 15,236 vehicles with 1.6-litre EcoBoost engines. This covers Focus, Kuga, C-MAX, Fiesta ST and Transit Connect models built between 2010 and 2015. A lack of coolant circulation in affected vehicles may lead to overheating which can result in a cracked cylinder head and pressurized oil leak. Oil that comes into contact with a hot engine surface increases the risk of fire in the engine compartment.
Safety is our number one priority. Ford have worked with the DVSA on the recall, and have contacted affected customers to arrange for fitting of a new coolant sensor.
A survey commissioned by MoneySupermaket.com has suggested that Ford drivers are the politest on the road, while white van men live up to their bad reputation.
The study, carried out on 2,500 drivers, indicated that the highest number of good driving habits, including letting people out at junctions and indicating correctly, are possessed by Ford owners. According to the data, 62% of Ford drivers always indicate at roundabouts, while 75% of van drivers confessed they fail to do so.
Ford drivers were also deemed the most likely to let fellow road users out at junctions and are among the more considerate parkers, taking the time to think about whether people can easily use the spaces next to them.
Conversely, 25% of BMW drivers admitted to parking without taking this into account.
The survey highlighted preconceptions about the people driving particular makes of car. Peter Harrison, car insurance expert at MoneySupermarket.com said, “It’s very clear we have preconceptions about other drivers based on the type of car they are driving and insurers also take the make and model of your vehicle into account when pricing for car insurance.” Over a third of participants said that people who own the same make of car as them are more likely to be courteous.
|The top 10 politest drivers are:||Top 10 rudest drivers on the road are:|